Clearwire SUCKS Dot Com

Bad Clearwire - User Submission from Joseph Steinman

I was a satisfied customer for the length of my 1 year contract. It wasn’t until time to close the account that the problems began. The employees obviously don’t know what they are supposed to do. The phone calls last too long because of way to much quiet time for the customer service rep to choose his words carefully or to finally get around to browsing your account. They won’t tell you what the notes on your account say.

My account was finally closed two days ago. I lost the modem and had to pay $200 to replace it which I thought was unfair but, whatever I paid for it just to be done. Even though the contract says I have to pay that much, we all know those modems are not worth $200. I think a reasonable company would have discounted part of that, especially for an account in good standing for the duration of the contract. Ha ha ha ha - yeah right.

In February, I put the account into hibernation which costs a one time fee of $20 so I could tract down my modem (I had left the country for a while and some of my things apparently were thrown away while I was gone). At the time they said hibernation will last for 3 months unless I asked them to reinstate it. No charges will apply for that time until around mid May. Listen to this…

After I paid the inflated cost of $200 for the lost modem on May 13 to close my account, I noticed on my bank statement that I paid for a month of service on May 6. That means I paid $42, good through June 6, for 5 days of service and the lease of the modem that I already paid for. The same thing happened in April but I had a credit on my account so it didn’t show on my bank statement. I asked why had it been taken out of hibernation in the first place. It was supposed to come out of hibernation in May. They told me to prove that it was for a 3 month agreement. And they didn’t notify me by e-mail that it was reinstated like they said they would.

For a one time fee of $20, how many months of hibernation does that provide? They said 3 months for 1 year contract and 6 months for 2 year contract. Then why did you take it out of hibernation after only 2 months my friend? Why? They said for me to prove that I specifically said 3 months. It’s so ridiculous. And do you think they would credit me part of this months payment since my account is closed. No. $42 for 5 days. No further credits are due on this account. Thank you for using clearwire, have a nice day.

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Additional Complaint - User Submission by Ted Bertleson

I purchased a laptop card. The connection almost never went through due to poor service and tower locations in Boise. Clearwire point blank told me that if the service did not work I could cancel with no fee. It almost NEVER worked so I canceled. I was told again to send the card back and there would be no cancellation fee. I sent the card back. For the next several months I would get calls literally 10 times a day with recorded messages telling me to pay a 200.00 cancellation fee. I ignored them. Finally they sent the file to a company that said they would sue if I did not pay. If finally paid to avoid my credit being ruined but they are the most dishonest evil people I have ever dealt with. EVER. I am in the process of both working with BBB and with the state attorney generals office for Idaho to lodge formal complaints.

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Clearwire Sucks - User Submission from Melissa Johnson

I’ve had Clearwire since December of 2006. It worked very well, then, it all went down hill slowly. Signed up for a 2 year contract. Well, at the time they were having a really great deal. Now, let’s see. I didn’t outright buy the modem. I rent it. The fastest connection they offer. 2Mbps to 256k ( slow as a mole) It is approximately $51.00 a month. Yes quite pricey for spotty performance. I have to power cycle the modem like more times than I care to. The connectivity as I stated before is unbearably spotty. I don’t know how many times I’ve been on the phone with these people. But, it goes in one ear and out the other. Prolly sniffin glue. It’s the same thing over and over and over. They go and reset my modem on their end. But, I am still having the same problems over and over again. Oh, btw, it’s horrendous if you want to game online with a friend. It either drops their connection or worse.

They hang over my head that I am still under contract. That if I wanted to cancel, well I would have to pay the $180 penalty fee. But, my question is why? I should not have to do that. No one should have to. I mean if a customer is that unhappy and or dissatisfied. Then I had someone say well do you have someone that would be willing to take over payments? Um, no. don’t think so, had a friend bold-face laugh at me for asking such a foolish question. That they wouldn’t be caught dead using Clearwire.

I am hoping that they get their comeuppance in a big way.

So, in closing, I will NEVER EVER use Clearwire ever again. To much stress from getting the run around. Oh and I did have someone blame me that it was all my fault for this. Then they blamed the company I purchased my computer from. But, oh no, Clearwire, it’s never their fault. Like hell it is. Okay, well I’m going to look into reporting their happy asses to the Better Business Bureau.

Posted in Customer Service, Performance, Tech Support, User Submissions | 1 Comment »

User Submission from James McEntire

My story is similar to others already posted.

I purchased clearwire and used it for 7 months without any issues. In December we moved to a new house, and immediately I noticed my service was fluctuating from 2 Mbps to 58 kpbs.

I called clearwire serveral time and we did hours of testing on my equipment, speed tests, etc. Every phone call to their technical support was at least an hour of my time, and I made at least a dozen calls.

I spoke to level 1 technicians, level 2 technicians, supervisors, and RF Engineers. I was told on several occasions that testing had been completed on the towers and that the issue was within my machine.

Clearwire gave me three options to get released from my contract. 1) Assign my account to a friend or family member. (Why would I give someone else my problem) 2) pay the early termination fee, and 3) After trend testing, if Clearwire determined I was doing something illegal they would release me. (Kind of felt like they were accusing me of being a criminal, and not sure why).

After 3 months of being jerked around, I finally demanded to be released from my contract. The last technician I spoke to said they would need to have someone come to my house to determine the issue with my service. He spoke to an RF Engineer, and I forced a drop dead date from him to have the service repaired or release me.

The person that came to my house said they had never asked anyone to check the towers, because he would have been the person responsible for this, and mine was the first call he had received for my area.

In the end, Clearwire did finally release me from my contract (I think I released them, since they were in breach), but they are still trying to charge my bank account, and call me with harrasing messages because the account has not been paid. I have spoken to them a half a dozen times since trying to help them understand the account is closed.

The true issue with Clearwire is, they have terrible customer service. They assume the issue is in the customers computer and make very little effort to resolve issues.

BAD Clearwire!!

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